Belgium

Technician Maintenance

Organisation

Clinigen Limited is a rapidly growing global specialty pharmaceutical and services company with a unique combination of businesses. Our divisions operate in a complex global regulatory environment and ensure that vital medicines are delivered securely, on time and wherever they are needed in the world.

We are currently 1,100 people, headquartered in the UK, with sites in Burton-on-Trent and Weybridge, with global offices in the US, EU, Australia, New Zealand, Japan, Hong Kong, South Africa, and South East Asia.  Clinigen has grown rapidly since it began in 2010 and is positioned well for an exciting future of continued growth. To sustain our growth, we’re on the lookout for motivated, ambitious and committed individuals to join our highly successful global team.

Role

  • Effectuer les réparations et entretenir les installations électriques et autres équipements de l'entreprise
  • Rédiger des rapports détaillés de vos interventions et informer directement votre superviseur par un suivi quotidien
  • Suivre le planning de maintenance et procéder à toutes les interventions quotidiennes
  • Commander les pièces de rechange nécessaires et gérer le stock minimal
  • Assurer le suivi des installations
  • Sera inscrit et participera à l'intervention des astreintes (Habiter dans un rayon de 30 minutes de Louvain-la-Neuve)
  • Maintenir les tableaux électriques en conformité
  • Effectuer diverses tâches en soutien de l'activité du service

Requirements

Vous êtes titulaire au minimum d'un diplôme de l'enseignement technique secondaire supérieur (A2 / CESS / Bac Pro) orienté en électromécanique

  • La possession d'un diplôme technique supérieur (Licence, BTS, DUT, etc.) dans les domaines de l'électricité, de l'automatisme ou de l'électromécanique est un plus
  • Une expérience dans l'industrie pharmaceutique est un atout
  • 1 à 3 ans d'expérience dans un poste similaire
  • Connaissance des systèmes techniques, informatiques et de programmation de la GPA
  • Compétences linguistiques : Français, anglais technique
  • Utilisation de : MS-Office, et de plusieurs logiciels techniques
  • Connaissance des logiciels de dessin technique (AutoCad et/ou Drafsight)
  • Capable de lire des plans techniques d'installations électriques, électromécaniques et de ventilation
  • Capable de comparer un plan avec la réalité du terrain et d'apporter les corrections nécessaires
  • Capable d'utiliser le logiciel de GMAO
  • Autonomie, flexibilité et capacité d'adaptation au changement, urgence
  • Conscience professionnelle
  • Sens de l'organisation, de la rigueur et de la méthode
  • Sens des priorités
  • Esprit d'analyse et de synthèse
  • Capacité de raisonnement logique
  • Esprit d'équipe
  • BA4, BA5, Ascenseur, Chariot élévateur à fourche

Application

To be considered for the role please send your CV and a covering letter to recruitment@clinigengroup.com

Ireland

Warehouse Operative

Organisation

Clinigen Limited is a rapidly growing global specialty pharmaceutical and services company with a unique combination of businesses. Our divisions operate in a complex global regulatory environment and ensure that vital medicines are delivered securely, on time and wherever they are needed in the world.

We are currently 1,100 people, headquartered in the UK, with sites in Burton-on-Trent and Weybridge, with global offices in the US, EU, Australia, New Zealand, Japan, Hong Kong, South Africa, and South East Asia.  Clinigen has grown rapidly since it began in 2010 and is positioned well for an exciting future of continued growth. To sustain our growth, we’re on the lookout for motivated, ambitious and committed individuals to join our highly successful global team.

Role

Job Profile

Following the successful launch of our new European distribution hub in Dublin, Ireland, we are proud to announce we are currently recruiting for Warehouse Operatives to join us. This state-of-the-art facility near Dublin International Airport is the result of a multi-million pound investment, enabling our evolution into a focused pharma services company. Spanning 46,000 sq. ft, the Dublin hub allows us to expand operations and enhance services, adapting to meet clients' changing needs. Most importantly, we'll offer rapid 24-hour delivery to most of Europe, ensuring timely access to life-saving medicines.

Main duties of the role are receiving and distributing pharmaceutical products in accordance with departmental procedures whilst maintaining stock control and ensure a high level of customer service to both internal and external customers.

Key Responsibilities:

People

  • Although no direct reports, strong interpersonal communication and relationship management are required within the Operations Centre, the wider Clinigen business (CTS, Customer Services & GAP)
  • To assist in the effective operation of the OPC by:
    • Ensuring compliance to GDP for all activities
    • Individual training and development (on the job training/coaching and specific technical courses)
  • Contributes to development and maintenance of Clinigen’s culture and the development of an OPC high performing team.

Operational

  • To assist in the receipt and checking in of stock, ensuring that all deliveries from suppliers are correct, and that damages/errors are reported within one working day, and all associated paperwork completed correctly and in a timely manner. Checking all materials are as ordered against GRN, recording all discrepancies and highlighting all errors and omissions.
  • To assist in the effective management of stock, rotation of stock, stock taking and the recording of stock to ensure availability for sale within 24 hours.
  • Monitor any stock out situation and record same to facilitate investigation to root cause/elimination.
  • To complete the necessary cleaning required ensuring that the Operations Centre is maintained within the HPRA and Health & Safety Audit requirements.
  • To assist with the delivery of orders to customers, including picking and packing, ensuring that they are correct and are presented to the customer with the necessary documents.
  • To work closely with all Clinigen departments to ensure that all delivery specifications are met.
  • Work to the agreed targets set out in the PDP designed in conjunction with the line manager.
  • Ensuring Housekeeping is of the highest standard. Control own work area and areas of responsibility
  • When lifting or working at heights follow all site safety procedures
  • Adhere to all EHS PPE policies and practices.

Technical

  • To work in accordance with all company SOPs and recall procedures
  • Undertake initial (upon appointment) and ongoing GDP training, ensuring the Operations Centre is operated under GDP guidelines.
  • To complete administrative duties as required as well as security and temperature recording.
  • Maintain pest control standards.

Additional duties:

The list of duties is not intended to be exhaustive but gives a general indication of the tasks involved. It is the nature of the company that tasks and responsibilities are, in many circumstances, unpredictable and varied.  All employees are, therefore, expected to work in a flexible way when the occasion arises and acknowledge that tasks not specifically covered in their job description are not excluded.

Requirements

  • Relevant experience of working within a fast paced, proactive warehouse environment.
  • Ability to work under limited supervision.
  • Flexible in working as part of a team and provide support when and where required.
  • Support improvement activities/events within the warehouse.
  • Excellent numerical, verbal, written communication and interpersonal skills
  • Punctuality and ability to prioritise own workload.
  • Up-to-date reach truck / counterbalance license and driving license.
  • Minimum leaving cert or equivalent.
  • Proficient in the use of Microsoft packages (including PowerPoint, Word, Outlook and Excel etc.)
  • Customer service skill

Benefits

  • Annual salary review.
  • 24 days holiday plus bank holidays
  • Discretionary company bonus scheme.
  • Recognition scheme & employee of the year awards.

Application

To be considered for the role please send your CV and a covering letter to recruitment@clinigengroup.com

United Kingdom

Customer Contact Representative

Organisation

Clinigen Limited is a rapidly growing global specialty pharmaceutical and services company with a unique combination of businesses. Our divisions operate in a complex global regulatory environment and ensure that vital medicines are delivered securely, on time and wherever they are needed in the world.

We are currently 1,100 people, headquartered in the UK, with sites in Burton-on-Trent and Weybridge, with global offices in the US, EU, Australia, New Zealand, Japan, Hong Kong, South Africa, and South East Asia.  Clinigen has grown rapidly since it began in 2010 and is positioned well for an exciting future of continued growth. To sustain our growth, we’re on the lookout for motivated, ambitious and committed individuals to join our highly successful global team.

Role

Job Profile

Primary point of direct contact and communication with Clinigen’s customers i.e. hospitals, physicians and pharmacists.  Responsibility for servicing customer needs and providing information.  Ensure all enquiries are processed accurately following set systems and processes

Key Responsibilities:

Delivering class-leading responses to a range of global customers through:

  • Respond to inbound emails and faxes consistently meeting and maintaining the department KPIs ensuring that response times for customer does not fall outside of SLA
  • Follow company guidelines whilst thinking quickly and outside the box to offer solutions to meet the customer’s needs
  • Resolve customer enquiries with relevant Q&A and options, escalating when out of scope
  • Make outbound calls to assigned customers to projects as needed
  • Manage large amounts of incoming mails in a Service Cloud ticketing queue
  • Reply, resolve, assign queries withing strict deadlines to achieve SLA’s
  • Ability to identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with regional Account Executive & Team Leads through open and interactive communication
  • Provide accurate, valid and complete information to the customer by using the right methods/tools
  • Keep accurate records of customer interactions in Service Cloud.
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Ensure that complaints are escalated immediately and corrective actions are implemented promptly to ensure customer relationship is maintained

Personal:

  • Develop and maintain effective business relationships with key Clinigen Group staff
  • Assist and support other areas of the business as and when necessary
  • Comply with all internal practices and SOPs
  • Work in a flexible manner to ensure satisfaction at all levels with all clients (internal and external)
  • Self-Managed with ability to self-check work.
  • Confidence in working with a variety of communication methods ( fax/email/phone)

Additional duties:

The list of duties is not intended to be exhaustive but gives a general indication of the tasks involved. It is the nature of the company that tasks and responsibilities are, in many circumstances, unpredictable and varied.  All employees are, therefore, expected to work in a flexible way when the occasion arises and acknowledge that tasks not specifically covered in their job description are not excluded.

Requirements

  • Fluent Language ability (both written and verbal Spanish or Italian) for assigned regions (Spanish or Italian). Applicants with language capability where not a native speaker must be able to converse to an excellent level across all mediums
  • Educated to A level standard
  • Demonstrable experience of working in a Customer service environment
  • Customer Account management skills in a business-to-business environment with the ability to develop relationships with customers
  • Inbound response handling
  • Outbound calling capability
  • Good working knowledge of all Microsoft Office packages (Word, Excel, PowerPoint etc.)

Benefits

  • 27 days holiday plus 8 bank holidays
  • Pension contributions 4.5% matched
  • Life assurance 4 x annual salary
  • Flexible Benefits Platform with £25/month Company contribution
  • Annual salary review
  • Independent financial advice service
  • Enhanced Employee Assistance Programme
  • Shopping discounts with retailers
  • Long service awards
  • Recognition scheme & employee of the year awards

Application

To be considered for the role please send your CV and a covering letter to recruitment@clinigengroup.com

Commercial Account Executive

Organisation

Clinigen Limited is a rapidly growing global specialty pharmaceutical and services company with a unique combination of businesses. Our divisions operate in a complex global regulatory environment and ensure that vital medicines are delivered securely, on time and wherever they are needed in the world.

We are currently 1,100 people, headquartered in the UK, with sites in Burton-on-Trent and Weybridge, with global offices in the US, EU, Australia, New Zealand, Japan, Hong Kong, South Africa, and South East Asia.  Clinigen has grown rapidly since it began in 2010 and is positioned well for an exciting future of continued growth. To sustain our growth, we’re on the lookout for motivated, ambitious and committed individuals to join our highly successful global team.

Role

Job Profile

The Global Access team supplies unlicensed medicines for patients where the medicines in their own domestic market have left them with unmet clinical needs. As a member of the Portfolio team, this role will be responsible for handling all customer requests for quotes and follow up to for greatest chance of quote – sales conversion.

To ensure the business objectives are met this role will provide connectivity between the commercial and customer services teams to ensure the business remains dynamic and maximises on commercial opportunities.

Key Responsibilities:

  • Respond to customer requests for quotes received in writing or telephone with competitive pricing offers consistently meeting and maintaining the department KPIs ensuring that response times for the customer does not fall outside of SLA
  • Use company systems to ensure each quote is traceable through to KPI figures.
  • Build long-term and ongoing external customer relationships through effective communication and interpersonal skills to ensure repeat business opportunity.
  • Make outbound calls to our customers for quotation follow up or to support business requirements.
  • Share portfolio and pricing insights with the Portfolio director to contributor to ever evolving product offering.
  • Refer and escalate appropriately, commercial opportunities greater than ordinary business patterns.
  • When appropriate, promote Clinigen Direct and encourage customers to self-serve through the digital platform.
  • Understand and maintain the GA Portfolio & Pricing framework as determined by the Portfolio Director and Business Leaders.
  • Enter pre-approved pricing in the ERP system.
  • Manage product portfolio entry and exit via automated portfolio lifecycle review analysis and action appropriately with master data management teams and customer services to ensure an optimal performing portfolio
  • Notify product pricing changes to customers.
  • Support the GA commercial team with the creation of price lists per market (List price, tender and preferred supplier agreements)
  • Work closely with Account Managers and tender teams to ensure contract profitability, forecasting and review
  • Support Country heads in optimising margin, as appropriate
  • Work to ensure the accuracy of all pricing information in Oracle
  • Follow, promote and enforce relevant SOPs, Job Aids, and Company policies and procedures.
  • Achievement of agreed individual and project KPIs
  • Working collaboratively and cross functionally within Clinigen to ensure all teams contribute to the excellence of service delivery

Additional duties:

The list of duties is not intended to be exhaustive but gives a general indication of the tasks involved. It is the nature of the company that tasks and responsibilities are, in many circumstances, unpredictable and varied.  All employees are, therefore, expected to work in a flexible way when the occasion arises and acknowledge that tasks not specifically covered in their job description are not excluded.

Requirements

  • Excellent planning and organizational skills to ensure effectiveness and efficiency
  • Strong communication skills, both verbally and in writing
  • Good working knowledge of all Microsoft Office packages. Oracle system and digital experience a distinct advantage
  • Demonstrable experience of working in a Customer engagement environment, sales and negotiation
  • Strong interpersonal skills, with the confidence to liaise with key internal and external stakeholders at all levels of the business
  • Self-motivated team player with ability to work independently without supervision

Benefits

  • 27 days holiday plus 8 bank holidays
  • Pension contributions 4.5% matched
  • Life assurance 4 x annual salary
  • Flexible Benefits Platform with £25/month Company contribution
  • Annual salary review
  • Independent financial advice service
  • Enhanced Employee Assistance Programme
  • Shopping discounts with retailers
  • Long service awards
  • Recognition scheme & employee of the year awards

Application

To be considered for the role please send your CV and a covering letter to recruitment@clinigengroup.com

 

Portfolio and Pricing Associate

Organisation

Clinigen Limited is a rapidly growing global specialty pharmaceutical and services company with a unique combination of businesses. Our divisions operate in a complex global regulatory environment and ensure that vital medicines are delivered securely, on time and wherever they are needed in the world.

We are currently 1,100 people, headquartered in the UK, with sites in Burton-on-Trent and Weybridge, with global offices in the US, EU, Australia, New Zealand, Japan, Hong Kong, South Africa, and South East Asia.  Clinigen has grown rapidly since it began in 2010 and is positioned well for an exciting future of continued growth. To sustain our growth, we’re on the lookout for motivated, ambitious and committed individuals to join our highly successful global team.

Role

Job Profile

The Global Access team supplies unlicensed medicines for patients where the medicines in their own domestic market have left them with unmet clinical needs. As a member of the Portfolio team, this role will be responsible for maintenance of a medicine portfolio and pricing framework for all Clinigen Global Access territories.

To ensure the business objectives are met this role will provide connectivity between the supply and demand teams to ensure the business remains dynamic and maximises on commercial opportunities.

Key Responsibilities:

  • Understand and maintain the GA Portfolio & Pricing framework as determined by the Portfolio Pharmacist Manager and Business Leaders.
  • Operates as the immediate point of contact in pricing configuration
  • Maintain pre-approved pricing in the ERP system
  • Manage product portfolio entry and exit via automated portfolio lifecycle review analysis and action appropriately with master data management teams and customer services to ensure an optimal performing portfolio
  • Maintain and Monitor pricing trackers and performance metrics for pricing schemes at country and product level.
  • Notify changing product cost prices and pricing changes to customer facing teams, highlighting the cost of goods impact on customer pricing agreements due for review
  • Support the GA commercial team with the creation of price lists per market (List price, tender and preferred supplier agreements)
  • Work closely with Account Managers and tender teams to ensure contract profitability, forecasting and review
  • Support Country heads in optimising margin, as appropriate
  • Work to ensure the accuracy of all pricing information in Oracle
  • Follow, promote and enforce relevant SOPs, Job Aids, and Company policies and procedures.
  • Achievement of agreed individual and project KPIs
  • Working collaboratively and cross functionally within Clinigen to ensure all teams contribute to the excellence of service delivery

 

Additional duties:

The list of duties is not intended to be exhaustive but gives a general indication of the tasks involved. It is the nature of the company that tasks and responsibilities are, in many circumstances, unpredictable and varied.  All employees are, therefore, expected to work in a flexible way when the occasion arises and acknowledge that tasks not specifically covered in their job description are not excluded.

Requirements

  • Excellent planning and organizational skills to ensure effectiveness and efficiency
  • Strong communication skills, both verbally and in writing
  • Data driven and analytical, with a logical approach to independent problem resolution
  • Highly computer literate; advanced knowledge of Excel, CRM, Word, PowerPoint and various relational database systems
  • Medical, scientific or business degree (preferred)
  • Experience working in Finance/accounting /pharmaceutical / healthcare / life sciences industry advantageous
  • Strong interpersonal skills, with the confidence to liaise with key internal and external stakeholders at all levels of the business
  • Self-motivated team player with ability to work independently without supervision

Benefits

  • 27 days holiday plus 8 bank holidays
  • Pension contributions 4.5% matched
  • Life assurance 4 x annual salary
  • Flexible Benefits Platform with £25/month Company contribution
  • Annual salary review
  • Independent financial advice service
  • Enhanced Employee Assistance Programme
  • Shopping discounts with retailers
  • Long service awards
  • Recognition scheme & employee of the year awards

Application

To be considered for the role please send your CV and a covering letter to recruitment@clinigengroup.com