Medical Information plays a critical role in bridging scientific knowledge with patient and healthcare provider needs. Our team delivers accurate, balanced, and compliant responses to medical inquiries, ensuring that you receive clear, evidence-based information across all stages of the product lifecycle.

MI Database
  • Responses provided based off product documentation, CCDS, published literature, as required.
  • Escalating enquiries to appropriate department/Client Tracking escalated enquiries to ensure Clinigen customers get timely and accurate responses
  • Screening of medical enquiries for AE or other PV reportable events and PQC, with appropriate, timely escalation
  • SRL and FAQ document management, including review and approval, workflow and versioning
  • Web-based interface is adaptable to meet Clinigen’s unique business model
  • Validated with supporting documentation
  • Early Access Programs - Streamlined safety and product quality reporting, ensuring patients and HCPs receive timely support.
Reporting
  • Customisable scheduled report generation and distribution ensuring timely and consistent delivery to Clients. 
  • MI line listings and reconciliations, for both internal departments and Clients, as required
  • Data integrity for line listings and reporting built into data structure
  • Embase access for high-quality, comprehensive search of indexed literature using PICO search
  • Development and maintenance of FAQs and SRLs to provide rapid access to high-quality medical responses
  • Development and maintenance of core claims documents medical checking accuracy of promotional materials Code compliance review (APAC only)
Enquiry management
  • Enquiry intake, triaging, routing, handling and fulfilment
  • Template-driven response generation can incorporate SRL
  • Basic, Advanced, Keywork and Alphabetical search
  • Divisions in data structure allows cases to be assigned to appropriate staff
Automation

Our sophisticated MI database offers seamless integration with our safety database, enabling transfer of adverse events (AE) data between systems. This reduces manual entry, improves data accuracy which will enable accelerated case processing. This will ensure greater efficiency, compliance and confidence in pharmacovigilance operations.